For a smoother intake process

SMART INTAKE

Capture structured claim information at the source, helping claims teams reduce follow-up, make better-informed decisions and give drivers a smoother start to the claims journey.

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BETTER CLAIMS START WITH BETTER INFORMATION

Missing details, unclear damage information and incomplete documentation can slow down a claim before handling has properly begun.

Smart Intake guides drivers through a structured, mobile-first process for submitting claim information, photos and videos. By improving data quality at the point of intake, it gives claims teams a stronger foundation for review, triage, and decision-making.

A MORE STRUCTURED START TO EVERY CLAIM

LESS FOLLOW-UP. BETTER-INFORMED CLAIMS HANDLING.

Smart Intake helps leasing, fleet and claims teams improve the quality of information available at the beginning of a claim. This reduces avoidable administrative work and makes it easier to determine the appropriate next step.

REMOTE CLAIM INTAKE

Drivers submit structured claim information, photos and video remotely, helping the process to start sooner.

MORE INFORMED CLAIM DECISIONS

Claims and fleet teams get clearer, more complete information to support faster, more consistent next-step decisions.

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Less time spent chasing missing details, clarifying unclear information or arranging repeat inspections.

FASTER PROCESS START

A clear digital process for reporting a claim helps review and handling begin earlier.

VALUE ACROSS THE INTAKE PROCESS

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LEASING AND FLEET

Remote, standardised intake across the fleet, so claims can start without waiting for a physical inspection.

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SERVICE SUPPLIERS

Fewer initial physical inspections and time saved, with structured claim information collected up front.

DESIGNED AROUND THE DRIVER

The quality of claim information depends on how easily drivers can provide it. Smart Intake guides them step by step, with detailed photos and all the information the handler needs. Drivers can stop and pick up where they left off, and we track where they drop off to adjust flows, screens and labels per market.
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