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UBCLAIMS: ACCIDENT MANAGEMENT
 
 
 
 
 
Manage your car accident transparently and efficiently …
A car accident is often the beginning of a long drawn-out procedure. This is because the settlement process for the claim involves a number of parties that are not ideally linked to one another: call centre, towing truck service, bodywork repair shop, expert, customer, leasing company, insurance company, etc. So smooth communication is the key for enabling all of the actions required by the parties involved to be taken efficiently and at the right time. And this is precisely where the problem lies today. All of the parties work with their own administrative procedures and communication can often be slow and less than complete. The result of this mishmash of contacts is an obscure mass of bureaucratic red tape that slows down the handling process unnecessarily and only adds to the cost. UBClaims a unique communication platform that operates via the Internet to enable all of the parties involved in a claim to process and monitor each case in a straightforward and accessible way. We are creating, as it were, a single virtual 'Claims' community in which all of the external players are able to communicate and work with one another smoothly - which enables them to focus on what their actual core business is meant to be.
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IBM Success Stories
"Organizations like IBM Business Partner UBench International —a provider of Web-based services for the automotive community—are leveraging e-business to bring relief to this expense and inefficiency. Using e-business technology from IBM, UBClaims—a centralized point of virtual contact called a “claims hub”—provides an integrated workflow in which all settlement process stakeholders can interact efficiently. Many insurance professionals believe claims hubs will soon replace existing claims management approaches—a major saving to the insurance industry that could reduce claim cycle time and loss-adjustment expenses considerably."
IBM success stories