The key to profitable business is exactly the same as the key to creating value: relationships, not transactions . Companies build relationships through repeat business; that changes their cost structures and begins to recover the massive costs of customer acquisition. They extend relationships through collaborations that add services via links to other online companies. That also changes their cost structures: it enables to build more business without investing extra capital. They strengthen the relationships even more through community building: providing a coordination, an communication hub for shared interests groups, professional communities,…. That generates cost and revenue opportunities through networks of relationships and collaboration.

“Deliver value to customers and generate profit through relationship, collaboration and community.”

Workflow is not just concerned with the prospect of saving labour and paper. In many organisations business processes are typically relying on the knowledge of procedures that often reside solely in the head of an individual. This situation ultimately reflects badly upon the competitiveness of the organisation.
UBench International has chosen to adopt the workflow solution for these reasons:

1. process efficiency and standardisation – lower costs (staff reduction), encourages higher workload capacity, reduces lapsed time in process throughput, and improved process quality through standardisation of procedures. Workflow is capable of eliminating elapsed time between each stage of the process.
2. Process management – improves management control by monitoring the current state of a workflow instance and how it is processing; ensures work gets done and bottlenecks get minimised.
3. Efficient delivery of tasks to people – eliminating the laborious management task of giving out work on a case by case basis.
4. Deliver information resources to the worker – ensures the information resources are avaible as and and when required. Tighter control over the distribution of work items to the point of activity creates a more efficient workforce, which promotes a customer-led business approach. Tasks are better coordinated and this ensures that they are not missed or forgotten. The opportunity for minimising human error is vastly improved, reducing costs and increasing customer satisfaction.

UBench International has implemented the Pull model of workflow: tasks are offered to a group of people, dynamically matching workers and tasks through a role pattern.

To ensure cost-effective fulfilment, performance monitoring is a must.
The UBench Int'l Supplier Rating System enables to monitor the performance of the community and is based on the benchmarking principle (UBench Int'l stands for “Benchmarking for you!”). By collecting critical process information and combining it into a supplier scorecard that is constantly updated and accessible across your company and to the supplier, the Supplier Rating System enables you to:

1. monitor, evaluate and optimise supplier performance,
   rate current suppliers consistently and continuously,
2. share performance measures and benchmarks with suppliers in a secure, collaborative environment in real-time
3. and enables the supplier to benchmark his performance with his competitors in the community, resulting in higher efficiency and enhanced quality for you.