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Benchmarking for U
THE PEOPLE
 
PETER VERBRAEKEN  
   
The greatest happiness principle' or 'the principle of utility'. -- By the principle of utility is meant that principle which approves or disapproves of every action whatsoever, according to the tendency which it appears to have to augment or diminish the happiness of the party whose interest is in question.
   
MARC LENS  
   
Information Technology is an important 'enabler' in process innovation, though only a dramatic, creative change of the key processes can deliver significant additional value for all stakeholders and thus to the company objectives.
   
HILAIRE SAENEN