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Benchmarking for U |
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| THE BUSINESS MODEL |
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 THE REAL-TIME COMMUNITY |
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UBench International offers a ‘collaborative’ framework that allows enterprises to engage with everyone within the value chain – partners, suppliers, customers and employees – to create one virtual enterprise: the ‘Real-Time Community’, synchronising agile business processes. Real-time means that your business processes are maximised and that your data is available to everyone within the value chain, immediately it’s entered and as soon as it’s needed. The community cooperates and communicates in a transparent, interactive and proactive way. |
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| The Pyramid |
The automotive community aims to deliver the best mobility services to its customers and wants to build loyalty to their brand and services.
For the fulfilment of these services to the customer, one has to establish a network of pre-qualified service partners: the Suppliers' Community.
Working in a closed community enables ‘extended workflow management’: managing workflow over the boundaries of its own organisation.
The performance of the community, and thus the customer service, is monitored through a Supplier Rating System (scorecard), driving performance on speed, cost and quality of service through community benchmarking.
In other words, the pyramid model makes the link between CRM (customer relation management) and SRM (supplier relation management). |
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